Return Policy.

 

Roof Top Tents, Racks, & 270 Awning

We strive to process and ship your orders as quickly as possible. If you need to cancel your order, please review the following policies:

Before Shipping:

  • Cancel your order before it ships by contacting our customer service team.

  • Refunds may take up to 10 days to appear in your account.

After Shipping Confirmation:

  • If your order is canceled after it has been picked up by the freight carrier, a 15% fee will be deducted from your refund to cover shipping and handling costs.

  • If you need to update your delivery address after shipment confirmation, you will be responsible for any re-consignment or holding fees incurred.

After Delivery:

  • Unfortunately, no refunds or returns are available after your RTT, Rack, or ExoShell has been delivered or picked up.

Accessories, & Other Gear

Cancellation Policy:

  • Cancel accessory orders before shipping by contacting our customer service team.

  • Once shipped, orders are eligible for a refund or exchange within 30 days of the shipping date.

Returns Policy:

  • Items must be unused and in their original condition to qualify for a return.

  • Customers are responsible for all shipping costs, which are non-refundable.

  • Refunds will have the cost of return shipping deducted.

Return Process:

  1. Use a trackable shipping service to return your items.

  2. Once we receive and inspect the item, we will email you to confirm the status of your return.

  3. Approved refunds will be issued to your original payment method and may take up to 10 days to process.


For any questions or assistance, visit our Contact Us page—we’re here to help!


HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.



PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.



DISCLOSURE OF INFORMATION

The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.



COOKIES

The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.



PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.



ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested.



PROTECTION OF INFORMATION:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.



Storage of Information:

Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.



POLICY CHANGE:

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.



ACCEPTANCE OF OUR PRIVACY POLICY:

By using this Site or any other Northirn Overland Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.